How to Use On Call Central Effectively

Patient-Provider Contact

• How do I listen to my messages?
• How do I return a patient’s call?
• How do I make sure that my patients can’t see my personal phone number when I return their calls?
• Can providers text their patients back?

Dashboard

• How Do I Use the Dashboard Effectively?

Managing Voice Menus

• Voice Studio Community Guidelines and Policies
• Recording Voice Menus
• How do I create a temporary voice menu?
• Can I let patients know which provider(s) is on call when they call in to our practice?
• How Do I Schedule A Holiday Voice Menu?
• How do I add a module to my voice menu?

Managing the Call Schedule

• Covering Providers: How you share call with other practices in On Call Central
• How do I print the Call Schedule?
• How do I set and edit the Call Schedule?
• How do I schedule a Call Schedule exception?
• How do I schedule an external/call pool provider using the voice menu method?
• How do I schedule an internal covering provider?

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