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  1. On Call Central
  2. How to Use On Call Central Effectively

How to Use On Call Central Effectively

Patient-Provider Contact

  • How do I listen to my messages?
  • How do I return a patient’s call?
  • How do I make sure that my patients can’t see my personal phone number when I return their calls?
  • Can providers text their patients back?

Dashboard

  • How Do I Use the Dashboard Effectively?

Managing Voice Menus

  • Voice Studio Community Guidelines and Policies
  • Recording Voice Menus
  • How do I create a temporary voice menu?
  • Can I let patients know which provider(s) is on call when they call in to our practice?
  • How Do I Schedule A Holiday Voice Menu?
  • How do I add a module to my voice menu?

Managing the Call Schedule

  • Covering Providers: How you share call with other practices in On Call Central
  • How do I print the Call Schedule?
  • How do I set and edit the Call Schedule?
  • How do I schedule a Call Schedule exception?
  • How do I schedule an external/call pool provider using the voice menu method?
  • How do I schedule an internal covering provider?
See all 9 articles
On Call Central