How to Run a Call Report in On Call Central

If you need to view or download a report of your call activity, On Call Central makes it easy to generate this information from the web portal. Follow the steps below to filter, review, and export your call data.

📊 How to Run a Report

1. Log in to your On Call Central web portal.
2. From the Dashboard, Locate the line that says:
   “Showing all calls from anyone to anyone for all time”
   Click “Change” next to this line.
3. A yellow filter section will appear. You can customize your report by:
   • Call type (e.g., pages, emailed messages, live call, forwarded message)
   • Inbound or Outbound
   • From
   • To
   • From Date and Time
   • To Date and Time

   💡 You can leave the filters blank to include all archived calls.

4. Once your filters are set, choose:
   • “Apply Filters” to view results directly in On Call Central, or
   • “Export” to download a CSV file containing call details.

📌 Important Notes

• Only Completed Interactions are Recorded:
  On Call Central tracks only completed interactions. Calls that hang up before selecting an option or leaving a message are not recorded in the call log.
• New Calls vs. Archive:
  The “New Calls” and “Archive” tabs are separate.
  If you're trying to pull all recent call activity, you may need to run reports in both tabs and combine the data manually.

🖼️ Visual Guide

We’ve attached screenshots below of these steps to help guide you through the process.

Please let us know if you have any questions about this. You can open a support ticket anytime by emailing us at support@oncallcentral.com.