How do I create a temporary voice menu?

Overview

You can alter what patients hear when they call by changing your voice menu. Similar to the department call schedule, there is a voice menu schedule within your account in which you can switch between menus. Menu types can include: daytime menu, after-hours menu, generic closed menu, holiday menu, inclement weather menu, etc.  You can have anywhere from 1 to 9 voice menus, depending on how specific you want the greeting that patients hear to be. For example, if you are closed because of a snowstorm, you could have an inclement weather menu that says, “We are closed today due to the inclement weather, please press 1 for..” or you could simply play a normal “We are currently closed, please press 1 for...” menu. It’s entirely up to you. In most cases, the generic closed menu is sufficient, but if you’d like a special menu, you can request one by opening a support ticket on our website: https://support.oncallcentral.com/hc/en-us/requests/new, and we’ll be happy to create one for your account.

**When requesting a new menu, please give at least 24 hours' notice before you need it. Also, keep in mind the reusability of your menus. In your request, rather than saying “We are closed today, November 22nd, for Thanksgiving,” say something such as “We are closed for the holiday”. This makes your menu reusable so that it’s good for all Holidays rather than just for a Thanksgiving that happens to land on November 22nd.

To Switch the Voice Menu that Plays:

Once you have the menus you’d like in your account, you can schedule them just like you schedule call schedule exceptions on the call schedule.

1. Log in to your account online
2. Click Voice Menu
3. Click + Schedule Exception on the top right of the calendar. Add the start date/time and the stop date/time with the menu you'd like to play. Then click 'Create Exception.' The exception will appear in yellow on the calendar and can be edited by clicking on it. 
4. In the voice menu tab, click Schedule to manage the regular schedule of menus playing, for things like weekend menus that will always play on the weekend.