AC Chan

1. Check Your Microphone PermissionOn Call Central needs access to your phone’s microphone to place calls through the app.iPhone Open your iPhone’s Settings. Scroll down and select Apps. Select On ...

If you are trying to add a new user to your On Call Central account, you may receive the following error:“This email address is already in use by another account. Each user must have a unique email...

If your organization has multiple On Call Central accounts—such as accounts for different locations, branches, or specialties—you may need to add a provider who already has access to another accoun...

If you’re using On Call Central’s in-app calling feature and the person you’re calling can’t hear you, or the call controls don’t seem to be working properly, the most common cause is that micropho...

As of Tuesday, March 24, 2026, the On Call Central web portal has been updated with a new, modern user interface (UI).You will continue to log in using the same web portal URL. The system functions...

If you’re not seeing your non-urgent message notifications in your Gmail inbox, don’t worry — your messages are still being taken and safely stored in your On Call Central dashboard.In most cases, ...

Your status in On Call Central determines how and when you’ll be notified while you’re on call. It controls your notification chain—the order and method by which On Call Central alerts you when a c...

SMS messaging is still the most common notification method for On Call Central users — and the iPhone remains the most popular device.Many users ask how they can make their iPhone play a different ...

We've released an update to improve how your calls are filtered, displayed, and archived in the On Call Central mobile app. Below is a breakdown of what's changed and how it benefits your workflow....

If you need to view or download a report of your call activity, On Call Central makes it easy to generate this information from the web portal. Follow the steps below to filter, review, and export ...