Common Concerns

General Questions

• Message transcript quality is poor. Can this be improved?
• Silence and Audio Recordings
• Why are some messages in the archive but not others?
• Does On Call Central Work With Google Voice?

Testing the System

• How do I make a test call to my answering service?

Managing Your Phones

• Can I port a phone number to On Call Central?
• What do I do if I am still receiving messages or notifications when my phones are no longer forwarded to On Call Central?
• Can On Call Central help me to forward or unforward my phones?
• When I Call On Call Central, I Get The Patient Greeting. Why?
• Can On Call Central Remotely Forward Phones for Me?
• How To Forward Your Phones To On Call Central

Login Credentials

• What do I do if I forget my username?
• What do I do if I forgot my password, or if it isn’t working?