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  1. On Call Central
  2. Common Concerns

Common Concerns

Troubleshooting and general fixes

General Questions

  • We have an single "on call phone" that we pass around. Can On Call Central still work with that?
  • A patient says they left a message, but I didn't get notified. What happened?
  • My provider opted out of SMS. What do we do now?
  • Does On Call Central Offer Transcription?
  • Silence and Audio Recordings
  • Why are some messages in the archive but not others?
See all 7 articles

Testing the System

  • When I call to test my On Call Central account, I hear the provider facing interface. Why?
  • How do I make a test call to my answering service?
  • Why can’t I press any buttons?/Why can’t my patients hear me?

Managing Your Phones

  • Can I port a phone number to On Call Central?
  • What do I do if I am still receiving messages or notifications when my phones are no longer forwarded to On Call Central?
  • Can On Call Central help me to forward or unforward my phones?
  • When I Call On Call Central, I Get The Patient Greeting. Why?
  • Can On Call Central Remotely Forward Phones for Me?
  • How To Forward Your Phones To On Call Central

Login Credentials

  • My old access point URL doesn't work. What happened?
  • What do I do if I forget my username?
  • What do I do if I forgot my password, or if it isn’t working?
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