Common Concerns

General Questions

• Troubleshooting Gmail: Not Receiving Non-Urgent Message Notifications
• We have an single "on call phone" that we pass around. Can On Call Central still work with that?
• A patient says they left a message, but I didn't get notified. What happened?
• My provider opted out of SMS. What do we do now?
• Does On Call Central Offer Transcription?
• Silence and Audio Recordings

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Testing the System

• How do I make a test call to my answering service?
• When I call to test my On Call Central account, I hear the provider facing interface. Why?
• Why can’t I press any buttons?/Why can’t my patients hear me?

Managing Your Phones

• How To Forward Your Phones To On Call Central
• Can On Call Central help me to forward or unforward my phones?
• Can On Call Central Remotely Forward Phones for Me?
• What do I do if I am still receiving messages or notifications when my phones are no longer forwarded to On Call Central?
• When I Call On Call Central, I Get The Patient Greeting. Why?
• Can I port a phone number to On Call Central?

Login Credentials

• What do I do if I forgot my password, or if it isn’t working?
• What do I do if I forget my username?
• My old access point URL doesn't work. What happened?