How to Run a Call Report in On Call Central

If you need to view or download a report of your call activity, On Call Central makes it easy to generate this information from the web portal. Follow the steps below to filter, review, and export your call data.

How to Use Advanced Filters and Export Call Data

The Advanced Filter feature allows you to quickly find specific calls and generate reports from your dashboard.

• Navigate to your Calls tab in your On Call Central web portal and click to view "All" (as opposed to new calls or archived calls only)
• Click “Advanced” to open the filter panel.
• Enter at least one search criterion, such as: 
  • Caller name or number 
  • Call direction (inbound/outbound) 
  • Menu option selected 
  • Date range 
  • Call type 
  • Phone number or email address that received the notification 

• Click “Apply Filter”

  Your dashboard will update to show only the calls that match your selected criteria.

Exporting Call Data

You can export your filtered results at any time:

• Apply your desired filters (optional)
• Click “Export CSV” - A report will download directly to your computer

This is useful for reporting and record-keeping, sharing call data with your team, and importing data into spreadsheets.

Tips

• You only need to enter one filter field to begin searching in 'Advanced Filters.'
• Combine multiple filters to narrow results further. 
• Exported CSV files will reflect whatever is currently displayed on your screen.
• You no longer need to run a report in New Calls and Archive. You can simply run one report in the 'All' view. 

Visual Guide

For the Classic UI

1. Log in to your On Call Central web portal.
2. From the Dashboard, Locate the line that says:
   “Showing all calls from anyone to anyone for all time”
   Click “Change” next to this line.

3. A yellow filter section will appear. You can customize your report by:

   • Call type (e.g., pages, emailed messages, live call, forwarded message)
   • Inbound or Outbound
   • From
   • To
   • From Date and Time
   • To Date and Time

   💡 You can leave the filters blank to include all archived calls.

4. Once your filters are set, choose:
   • “Apply Filters” to view results directly in On Call Central, or
   • “Export” to download a CSV file containing call details.

📌 Important Notes

• Only Completed Interactions are Recorded:
  On Call Central tracks only completed interactions. Calls that hang up before selecting an option or leaving a message are not recorded in the call log.
• New Calls vs. Archive:
  The “New Calls” and “Archive” tabs are separate.
  If you're trying to pull all recent call activity, you may need to run reports in both tabs and combine the data manually.

Visual Guide for the Classic UI

We’ve attached screenshots below of these steps to help guide you through the process.

Please let us know if you have any questions about this. You can open a support ticket anytime by emailing us at support@oncallcentral.com.