Managing Your Status in On Call Central

Your status in On Call Central determines how and when you’ll be notified while you’re on call. It controls your notification chain—the order and method by which On Call Central alerts you when a caller leaves a message.

Here is a video tutorial on how to manage your  On Call Central Status or you can view the information step-by-step below. 

Accessing Status Settings

Log in to your On Call Central Web Portal. Click Settings at the top right of the page, then select My Availability > Notification Statuses.

From here, you can view, create, and manage your notification statuses.

Default Status

Most accounts are set up with one default status, typically in this order:

Text → Text → Call → Call

Each notification is sent in 10-minute intervals by default.

Here’s how it works:

You receive a text as soon as the message is left. Another text is sent 10 minutes later. A call is placed 10 minutes after that. A final call is sent 10 minutes after that — 30 minutes after the initial message.

• If you would like your notification intervals adjusted, simply open a support ticket by emailing support@oncallcentral.com, and our team will be happy to make those changes for you.

Creating a New Status

If you’d like to be notified in a different way, you can create a new status.

Click +Add New Status. Enter a name for your new status. Choose which contact method you’d like to be notified for each of the notification intervals. Click Create Status when finished.

For example:

You might create a “Text Only” status for times when you don’t want calls. You could also create a “Call Only” status for nighttime, if you’re less likely to wake up to a text.

Setting a Regular Schedule

Your default status will play all the time unless you set up a regular schedule or a one-time exception.

To use a different status on a regular basis—like during evenings or weekends:

Scroll down to Status Schedule on the same page, then click Add Rule. Select the days and times you want the rule to apply. Choose the status you want to use during that time. Click Save. You will see that change in the calendar at the bottom of the page. 

Example:

You could set your status to Text Only every weekday from 9 AM to 5 PM, ensuring that you’ll receive Text messages during the day and then your normal status overnight, without missing important messages.

Creating a One-Time Exception

If you only need to change your status temporarily, you can use a One-Time Exception.

For an example from my life: My sister Leia has a dance recital on Friday from 5–9 PM. I can’t take calls during that time, but no one else can cover for me. I’ll set up a one-time exception to use my ‘Text Only’ status from 5–9 PM so my phone doesn't ring during the recital, but I'll see a text when I get a message and can step out quietly when needed. 

To set this up:

Go scroll down on the same page and click One-Time Exceptions and click + Create exception. Enter the start and stop date and times. Select the status you want to use. Click Save.

This change will apply only for that time window, which you can see in the calendar below. 

Using the Mobile App

You can also create one-time exceptions directly from the On Call Central mobile app.

Tap Settings. Tap Status. Choose the status you want to use. Select how long you want that status to remain active. Click Save.

The change will start immediately—for example, you can switch to your “Text Only” status for four hours as you walk into an event.

Adding New Contact Methods

If you need to add or update your contact methods—such as a pager, a personal phone, or a work phone—

please contact us at support@oncallcentral.com, and we’ll assist you in getting those added to your account.

Need Help?

If you have questions or need assistance setting up statuses or schedules, reach out to On Call Central Support at:

📧 support@oncallcentral.com

📞 1-855-566-2255