AC Chan
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Activity overview
Latest activity by AC Chan-
AC Chan created an article,
How to Turn Off Critical Alerts for On Call Central
Critical Alerts are a new feature that allows urgent On Call Central notifications to make a sound even when your iPhone is silenced or a Focus mode, such as Do Not Disturb, is enabled.If you no lo...
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AC Chan created an article,
How to Make a Three-Way Call with On Call Central
ake a Three-Way Call with On Call CentralIf you need to add another person to a call placed through On Call Central, you can initiate the call using the standard callback method instead of in-app c...
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AC Chan created an article,
Troubleshooting Callback and Calling Issues in the On Call Central App
1. Check Your Microphone PermissionOn Call Central needs access to your phone’s microphone to place calls through the app.iPhone Open your iPhone’s Settings. Scroll down and select Apps. Select On ...
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AC Chan created an article,
Why Am I Seeing the Error “This Email Address Is Already in Use by Another Account”?
If you are trying to add a new user to your On Call Central account, you may receive the following error:“This email address is already in use by another account. Each user must have a unique email...
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AC Chan created an article,
How Do I Add a User Who Is Already on Another Account?
If your organization has multiple On Call Central accounts—such as accounts for different locations, branches, or specialties—you may need to add a provider who already has access to another accoun...
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AC Chan created an article,
In-App Calling: I Can Hear the Patient, but They Can’t Hear Me
If you’re using On Call Central’s in-app calling feature and the person you’re calling can’t hear you, or the call controls don’t seem to be working properly, the most common cause is that micropho...
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AC Chan created a post,
Announcing the All-New On Call Central Mobile App
We’re excited to introduce the completely redesigned On Call Central mobile app! Rebuilt from the ground up for iPhone, iPad, and Apple Watch, this major update delivers a faster, more reliable exp...
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AC Chan created an article,
New Web Portal UI (Updated March 24, 2026)
As of Tuesday, March 24, 2026, the On Call Central web portal has been updated with a new, modern user interface (UI).You will continue to log in using the same web portal URL. The system functions...
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AC Chan created a post,
🚀 New On Call Central Web Portal UI – Available Today
Tuesday, March 24Dear On Call Central Users,We’re excited to announce that our newly updated web interface is now live and available as the default experience for all users.Over the past several mo...
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AC Chan created an article,
Troubleshooting Gmail: Not Receiving Non-Urgent Message Notifications
If you’re not seeing your non-urgent message notifications in your Gmail inbox, don’t worry — your messages are still being taken and safely stored in your On Call Central dashboard.In most cases, ...