AC Chan
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Activity overview
Latest activity by AC Chan-
AC Chan created a post,
Ongoing Twilio Outage Affecting Some On Call Central Accounts 3/31/25
CompletedThere is currently a known outage with Twilio, our telephony partner. This issue is affecting some On Call Central accounts and may prevent calls from reaching the On Call Central system, resulting...
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AC Chan created a post,
Verizon outage September 30, 2024
CompletedPlease be advised that ongoing Verizon outages may affect your ability to receive text and call notifications, as well as forwarded calls, through their network. These issues are independent of On ...
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AC Chan created a post,
AWS Transcription services down
CompletedAmazon Web Services (AWS) is currently observing service degradation on several of its services. This outage has affected many Amazon Web services and products, but has only affected our transcript...
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AC Chan created an article,
Why can’t I press any buttons?/Why can’t my patients hear me?
If the phone is not registering you pressing a button, this is a touch-tone issue. This is not an issue with the system because if you get to the point of talking to someone through the system or t...
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AC Chan created an article,
Do I need to set up automatic payment?
We pride ourselves in being a company that is easy to work with. To us, that means we offer flat-rate pricing, we do not charge by the minute or by call, and we do not have contracts. We ask for th...
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AC Chan created an article,
Can I log in to my On Call Central here?
No, you will have to log in with your unique On Call Central URL which was sent to you in your welcome and credentials email. You will log in using the URL that starts with app.oncallcentral.com/ I...