Announcing the All-New On Call Central Mobile App

We’re excited to introduce the completely redesigned On Call Central mobile app! Rebuilt from the ground up for iPhone, iPad, and Apple Watch, this major update delivers a faster, more reliable experience with powerful new features designed to make managing after-hours communication easier than ever.

Whether you’re returning patient calls, managing on-call schedules, or collaborating with your team, the new app is built to help you stay connected wherever you are.

What’s New

In-App calling

Returning patient calls is now faster and more convenient.

With In-App Calling, you can:

Call patients directly from a message using your practice’s caller ID instead of having to answer a call first to be connected to the number you're calling
The system automatically switches to callback dialing when network conditions are poor, helping ensure your calls always connect.
Use familiar call controls including speakerphone, mute, and live connection quality indicators.

Faster Performance

The new app has been completely rebuilt with performance in mind.

Benefits include:

Faster launch times
A more responsive experience throughout the app
Up to 77% less memory usage than previous versions
Excellent performance even on older devices

Better Call Management

Stay on top of every patient call with improved call handling features.

You can now:

Receive Critical Alerts (when enabled) that can notify you of urgent patient calls even while your device is on Silent or Do Not Disturb.
Organize calls with My Calls, All Calls, and Archived views.
Updated unheard message indicators

Secure Chat, Reimagined

Secure Chat has been redesigned to make communication with your care team even better.

New features include:

Reactions and read indicators
Photo, video, and audio attachments
HIPAA-focused messaging
Configurable message retention and expiration settings to support compliance

Manage Your On-Call Schedule Anywhere

Managing schedules is easier than ever.

From the app, you can:

View schedules by month, week, or day.
Quickly set the call schedule.
Create schedule exceptions.
Update your availability status.
Manage contact methods including phone, SMS, email, and pager notifications.
View and manage your account’s voice menus and create menu exceptions.

Apple Watch Support

Take On Call Central with you on your wrist.

The new Apple Watch companion app allows you to:

See who’s currently on call.
Review calls and read message transcriptions.
Update on-call assignments.
Change your availability status.
Send quick Secure Chat replies.

Optimized for iPad

The iPad experience has been redesigned with:

True split-view layouts
A dedicated Command Center dashboard
Improved navigation for larger screens

Security First

Protecting patient information remains our highest priority.

The app update includes:

Face ID, Touch ID, and PIN protection
Encrypted credential storage
Privacy protection while switching between apps
Security designed for practices handling protected health information

Accessibility & Language Support

The new app is designed to be accessible for everyone.

Features include:

English (United States and Canada) and Spanish (Latin America and Spain)
Full VoiceOver support
Dynamic Type
WCAG 2.2 AA accessibility
Light and Dark Mode support

Availability

The new On Call Central app is available now for Android, iPhone, iPad, and Apple Watch.

Get it on the Apple App Store: https://apps.apple.com/us/app/on-call-central/id1168997000

Get it on the Google Play Store: https://play.google.com/store/apps/details?id=com.oncallcentral.mobile&pli=1

An active On Call Central account is required. Some features, including Secure Chat and Modernizing Medicine EHR integration, are available only on participating accounts.

If you have any questions or need assistance updating, our Support team is happy to help. Contact us at support@oncallcentral.com or visit support.oncallcentral.com.

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