Sidney VanNess, Ph.D.
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Recent activity by Sidney VanNess, Ph.D.-
Installing The On Call Central iOS and Android Applications
The On Call Central mobile applications brings the most critical components of the On Call Central phone and web interface to the palm of your hand. The applications allow you to: Listen and respo...
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How Do I Schedule A Holiday Voice Menu?
When your On Call Central account is configured, we often times create a generic holiday voice menu that can be scheduled to play for any holiday. We do not create menus specific for each holiday, ...
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How Do I Define a Timeframe or Shift Times?
In On Call Central, a timeframe or shift is defined as the period between one start time and the next start time. These timeframes determine how your call schedule is structured throughout the day....
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How do I assign a provider to a shift?
Log in to your On Call Central web portalClick the Schedule tab.The current month will display, showing your full call schedule.Use the forward and back arrows at the top of the calendar to move be...
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How do I add a module to my voice menu?
To add a module to your Voice Menu, simply click the desired number on the dial pad and select the module you want to add. Only the numbers (0-9) may have modules applied to them.Important: Audio P...
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How To Forward Your Phones To On Call Central
The following will work on most, but not all, phone systems. There are hundreds of phone system vendors, and thousands of different models. Each has it's own settings and configuration options. If ...
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When I call to test my On Call Central account, I hear the provider facing interface. Why?
Short answer - You are calling in from a registered device. We see the caller ID of that device, know it is associated with a provider profile, and take them into the provider-facing component of t...
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Will you send our organization an invoice?
Probably not. On Call Central is a software service that is paid automatically by credit card or ACH. Your pricing plan requires automated billing. There are only two exceptions where we may offer ...
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My old access point URL doesn't work. What happened?
In 2016 we changed the access URL structure for On Call Central accounts. However, between that time and September 2019, we had implemented a redirect to the new account access points. If you're g...
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Can On Call Central Remotely Forward Phones for Me?
No. Forwarding phones is not something over which On Call Central, or indeed any answering service, has control. If you think about it, it would be a major security issue if any 3rd party had the a...