How Do I Schedule A Holiday Voice Menu?

When your On Call Central account is configured, we often times create a generic holiday voice menu that can be scheduled to play for any holiday. We do not create menus specific for each holiday, but instead help you create a general-purpose menu that can be used repeatedly. If you have a holiday voice menu configured, here are the steps to schedule it:

• Log in to your On Call Central web portal 
• Click on the Voice Menu tab 
• Click “+ Add Exception.” 
  • Enter the start date and time, the end date and time, Select the menu you would like to play and Click “Create Exception.”

The exception will appear in yellow on the calendar You can edit the exception at any time by clicking on it or clicking on the [X] to remove the exception.

This voice menu will then play at the specified times. You can do this at any time through your account, and you do not need to contact customer support to implement this. On Call Central support staff is happy to provide guidance in the scheduling of voice menus. However, since a simple user-facing interface and tutorials are readily available, any additional support requests for scheduling voice menus will be billed a $25 service charge per event.  

For the Classic UI

1. Log in to your account.
2. Click the tab that says "Schedule."
3. Once in the schedule tab, click the sub-tab that says "Voice Menus."
4. From the left-hand sidebar, click the button that says, "Add Schedule Exception."
5. Define the start and stop date and time
6. Hit save.