Sidney VanNess, Ph.D.

Overview When you are in a call pool with other medical practices in your area, you likely will make use of On Call Central's covering provider feature. A covering provider is a special user type i...

If you are having trouble logging into the On Call Central mobile application, there are two likely causes: You need to update the mobile application. On Call Central is able to push updates both ...

The archive is the permanent long-term home for On Call Central call records. Archived calls are available in the in the "Archive" subtab of the web interface Dashboard, but no longer are accessibl...

Yes, On Call Central can be configured to work with Google Voice, but we strongly recommend against it. If your practice currently uses Google Voice, you very likely should find a different phone s...

The On Call Central mobile applications brings the most critical components of the On Call Central phone and web interface to the palm of your hand. The applications allow you to: Listen and respo...

When your On Call Central account is configured, we often times create a generic holiday voice menu that can be scheduled to play for any holiday. We do not create menus specific for each holiday, ...

In On Call Central, a timeframe or shift is defined as the period between one start time and the next start time. These timeframes determine how your call schedule is structured throughout the day....

Log in to your On Call Central web portalClick the Schedule tab.The current month will display, showing your full call schedule.Use the forward and back arrows at the top of the calendar to move be...

To add a module to your Voice Menu, simply click the desired number on the dial pad and select the module you want to add. Only the numbers (0-9) may have modules applied to them.Important: Audio P...

The following will work on most, but not all, phone systems. There are hundreds of phone system vendors, and thousands of different models. Each has it's own settings and configuration options. If ...