What do I do if I forget my username?

If you have forgotten your username and are not your On Call Central account’s admin, please follow the steps below to reset your username.

1. Speak with your account admin and ask them to reset your username.
2. Begin by accessing your online account.
3. Go to settings in the upper right corner of your screen.
4. Go to manage users. This is where your admin can edit the username of specific providers within the account.

A provider username can also be reset using our mobile app if you have touch ID access through the mobile app.

1. Enter the mobile app using your touch ID or pin.
2. Click on the three bars menu on the left upper screen
3. Scroll down and select account settings to change your username.

If you are the account admin and have forgotten your username please open a support ticket and we will assist you in resetting your username.