When I Call On Call Central, I Get The Patient Greeting. Why?

Because we can't see the caller ID of a device registered to your profile. >99% of the time, this is due to one of two reasons:

1. You are blocking caller ID on your phone.
2. You are not calling from a registered device (example, you are calling from the office phone, not your cell phone).

To ensure you are routed correctly to the provider interface, please make sure you are calling from a registered device and that the caller ID is not blocked.

If On Call Central receives a call where the caller ID is blocked or does not match a registered device, the system will route the call to the patient-facing greeting by design.

Accessing the Provider Interface Manually

If needed, you can still access the provider interface manually. After calling into your On Call Central number, press the pound key (#) and enter your 4-digit PIN. This will take you into the provider menu, where you can listen to messages or place callbacks.

If you have any questions or would like help confirming your registered device or PIN, please contact support@oncallcentral.com, and we will be happy to assist.