Sidney VanNess, Ph.D.

Yes. On Call Central offers a standardized BAA based on the US Department of Health & Human Services template agreement. If you would like the BAA, please open a support ticket and we will send the...

On Call Central provides voice studio work for users during normal business hours of 9-5 Monday-Friday. Please provide at least 24 hours for voice menu changes, and if you are submitting requests a...

Sometimes providers inadvertently opt out of On Call Central SMS. On Call Central uses industry standard keywords for opt-outs. If a provider responds to an On Call Central SMS message with any of ...

On Call Central uses a 3rd party automated transcription engine to produce an approximate transcript of patient messages; this service is provided at no additional cost to customers. This particula...

If you have an audio recording that is shorter in duration than the call that took place, it likely is attributable to the manner in which On Call Central manages audio files. After a call complete...

This article is current as of iOS 11.4. This procedure may change in subsequent versions of iOS If the On Call Central mobile application crashes, it can be helpful for us to have a crash report so...

Overview When you are in a call pool with other medical practices in your area, you likely will make use of On Call Central's covering provider feature. A covering provider is a special user type i...

If you are having trouble logging into the On Call Central mobile application, there are two likely causes: You need to update the mobile application. On Call Central is able to push updates both ...

The archive is the permanent long-term home for On Call Central call records. Archived calls are available in the in the "Archive" subtab of the web interface Dashboard, but no longer are accessibl...

Yes, On Call Central can be configured to work with Google Voice, but we strongly recommend against it. If your practice currently uses Google Voice, you very likely should find a different phone s...