Sidney VanNess, Ph.D.

On Call Central does not support number porting in either direction. Numbers issued to users are property of On Call Central. With few exceptions, it is a best practice not to issue your On Call Ce...

On Call Central is happy to provide customers with access to English language voice recording services. In order to make this available at no additional charge, we have adopted the following guidel...

Yes, On Call Central can work with that. However, we discourage this sort of setup due to the following reasons: Many of the reasons for using an "on call phone" just don't apply when you use On C...

Short Answer: They didn't complete all the steps necessary required to actually leave a message.  Long Answer: We get many millions of calls on an annual basis. A large number of these calls are fr...

Yes. On Call Central offers a standardized BAA based on the US Department of Health & Human Services template agreement. If you would like the BAA, please open a support ticket and we will send the...

On Call Central provides voice studio work for users during normal business hours of 9-5 Monday-Friday. Please provide at least 24 hours for voice menu changes, and if you are submitting requests a...

Sometimes providers inadvertently opt out of On Call Central SMS. On Call Central uses industry standard keywords for opt-outs. If a provider responds to an On Call Central SMS message with any of ...

On Call Central uses a 3rd party automated transcription engine to produce an approximate transcript of patient messages; this service is provided at no additional cost to customers. This particula...

If you have an audio recording that is shorter in duration than the call that took place, it likely is attributable to the manner in which On Call Central manages audio files. After a call complete...

This article is current as of iOS 11.4. This procedure may change in subsequent versions of iOS If the On Call Central mobile application crashes, it can be helpful for us to have a crash report so...