Sidney VanNess, Ph.D.
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Recent activity by Sidney VanNess, Ph.D.-
How To Add Backup Providers
When the primary provider assigned to a shift does not adequately respond to a call, the backup provider will be contacted.Assigning a backup provider is very similar to assigning the primary provi...
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Who Counts As A Provider?
You need a provider seat for every user in your account who gets placed on the call schedule. These users have "provider" permissions in On Call Central, giving them full access to the On Call Cent...
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How do I cancel my account?
We try to be easy to work with, and part of that philosophy means that it is always easy to stop using On Call Central if your business situation changes. That being said, if there is a specific pr...
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Where Do I Update My Credit Card On File?
Your preferred payment method for On Call Central can be updated in the following ways: By logging into your On Call Central account, clicking on "Settings" and then clicking "Billing." You will s...
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When I Call On Call Central, I Get The Patient Greeting. Why?
Because we can't see the caller ID of a device registered to your profile. >99% of the time, this is due to one of two reasons:You are blocking caller ID on your phone.You are not calling from a re...
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Does On Call Central Charge a Setup Fee?
Yes. All new On Call Central accounts incur a one-time non-refundable setup fee. This charge covers the direct costs of database configuration, audio prompt recording, and other direct costs relate...
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Can I port a phone number to On Call Central?
Currently, we do not accept ports of phone numbers into On Call Central. However, this generally isn't necessary or desirable in the first place. Generally, users want to port numbers to us because...
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Where can I update my billing address?
To update your billing address, login to your account. Click "Settings" in the upper right, then navigate to the section that says, "Billing." You can update your billing address, as well as your p...
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We want to send you a 1099, so we need a W-9 and your tax ID
We're a C-Corporation. According to IRS rules, you do not need to send us a 1099 (read the "Exceptions" section on page 2 of the IRS instructions for form 1099-NEC here). Additionally, payments mad...
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We are a large company with a formal purchasing and auditing process. Can you work with us?
Absolutely. We welcome a formal purchasing and contracting process for all On Call Central Enterprise deals. Minimums for On Call Central Enterprise are $10,000/mo. If you are looking for a faster,...