Sidney VanNess, Ph.D.
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Recent activity by Sidney VanNess, Ph.D.-
When I call to test my On Call Central account, I hear the provider facing interface. Why?
Short answer - You are calling in from a registered device. We see the caller ID of that device, know it is associated with a provider profile, and take them into the provider-facing component of t...
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Will you send our organization an invoice?
Probably not. On Call Central is a software service that is paid automatically by credit card or ACH. Your pricing plan requires automated billing. There are only two exceptions where we may offer ...
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My old access point URL doesn't work. What happened?
In 2016 we changed the access URL structure for On Call Central accounts. However, between that time and September 2019, we had implemented a redirect to the new account access points. If you're g...
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Can On Call Central Remotely Forward Phones for Me?
No. Forwarding phones is not something over which On Call Central, or indeed any answering service, has control. If you think about it, it would be a major security issue if any 3rd party had the a...
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How To Add Backup Providers
When the primary provider assigned to a shift does not adequately respond to a call, the backup provider will be contacted.Assigning a backup provider is very similar to assigning the primary provi...
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Who Counts As A Provider?
You need a provider seat for every user in your account who gets placed on the call schedule. These users have "provider" permissions in On Call Central, giving them full access to the On Call Cent...
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How do I cancel my account?
We try to be easy to work with, and part of that philosophy means that it is always easy to stop using On Call Central if your business situation changes. That being said, if there is a specific pr...
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Where Do I Update My Credit Card On File?
Your preferred payment method for On Call Central can be updated in the following ways: By logging into your On Call Central account, clicking on "Settings" and then clicking "Billing." You will s...
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When I Call On Call Central, I Get The Patient Greeting. Why?
Because we can't see the caller ID of a device registered to your profile. >99% of the time, this is due to one of two reasons:You are blocking caller ID on your phone.You are not calling from a re...
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Does On Call Central Charge a Setup Fee?
Yes. All new On Call Central accounts incur a one-time non-refundable setup fee. This charge covers the direct costs of database configuration, audio prompt recording, and other direct costs relate...