Lexis Vornheder

When an account is created in On Call Central, providers are given access to their personal mailbox and the core features needed to use the service. In some cases, a provider may need additional ac...

In order to remove a provider, please follow the steps below.Start by logging in to your On Call Central account using your account-specific URL.Go to Settings.Go to Manage Users.Click the drop-dow...

Returning a patient’s call is an key feature of our product. Our system allows outgoing calls to be masked to ensure the privacy of the provider. There are two ways in which a provider may call a p...

On Call Central’s first interaction with a message or call occurs when the call is forwarded by the phone company and is received by our software. In other words, we receive calls by the phone comp...

If you have forgotten your username, please note that your username is your email address on file with your On Call Central account.If You Are Not an AdministratorIf you are unsure which email addr...

Allowing patients to possess a provider’s personal phone number creates an obvious set of potential issues. In order to avoid this breach of provider privacy On Call Central uses call masking to hi...

There are three main reasons as to why you may continue to receive messages even when your phones appear to be unforwarded to us. Your phones might still be forwarded to us even if they normally ...

If you would like to update a contact method for a provider, please follow the steps below. Start by logging in to your On Call Central account using your account-specific URL. Go to Settings. Go ...

Texting is fast, simple, and convenient. If it were available, some providers might choose to utilize this feature to quickly respond to an incoming patient message. On Call Central does not curren...

While the vast majority of the providers we serve choose to use their cell phones to receive notifications, some providers do prefer receiving notifications via pager. If you would like to receive ...