On Call Central integrates with Modernizing Medicine (ModMed / EMA) so your team can file call records directly onto a patient's chart. This article explains what the integration does, how to set it up, and how it works day to day.
What it does
When a patient calls, On Call Central can match the call to a patient in Modernizing Medicine and file a record of that call onto their chart. The record includes a PDF summary of the call and, when available, the call audio. This keeps a clear, searchable history of patient communication inside your EHR without manual data entry.
What you need to get started
To connect the integration, you will need a set of API credentials for your practice from Modernizing Medicine. Once you have them:
1. Open the integration settings in the On Call Central web interface.
2. Enter the credentials provided by Modernizing Medicine.
3. Save. The connection to your Modernizing Medicine account is established automatically.
There is nothing to install and no technical setup required on your end. If you are not sure how to obtain credentials, contact your Modernizing Medicine representative or reach out to our support team.
Mapping call types to document categories
During setup, an admin maps each type of call (message, callback, forwarded call, and so on) to the Modernizing Medicine document category you want it filed under. This ensures every call record lands where your team expects to find it on the chart.
How it works day to day
1. A call comes in. On Call Central typically sees only the caller's phone number, not their identity.
2. We suggest a match. We use the phone number to query Modernizing Medicine for a likely patient match and surface it as a suggestion.
3. Your team confirms. A staff member reviews the suggestion and associates the call with the correct patient. This step is kept manual on purpose, as a safeguard against filing a call to the wrong chart, which matters when a number is shared across a family.
4. The record is filed. On Call Central generates a PDF summary (caller information, number dialed, date and time, and the message with a transcription when available) and files it onto the patient's chart. If the call included audio, such as a voicemail or recording, that is uploaded alongside the summary.
Where you can do this
The integration works from both the On Call Central web interface and the mobile app. Front desk and office staff can associate calls from the web, and providers can associate calls with patients on the fly from the mobile app without logging in to the web interface.
Checking the status of a filed call
Inside On Call Central, each call shows its current status, such as pending, queued, or filed. Once a call has been filed, you can download the exact PDF that was sent to Modernizing Medicine, so you have a matching record on both sides.
Video walkthrough
You can watch a short walkthrough of the integration here: https://www.youtube.com/watch?v=Gy3uEyFdi3Q
Please note that the video may show an older version of the On Call Central web interface. A few screens look different today, but the functionality of the integration with Modernizing Medicine remains substantially the same.
Frequently asked questions
Does On Call Central file calls automatically?
No. We suggest a likely patient match, but a staff member always confirms and associates the call. This prevents records from being filed to the wrong chart.
What gets added to the chart?
A PDF summary of the call, and the call audio when one is available.
Can providers use this from their phones?
Yes. The integration is available in the On Call Central mobile app as well as the web interface.
How do I turn it on?
Contact our support team and we will help you get the integration set up and connected.
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