📱 App Update: New Call Filters and Archiving Features

We've released an update to improve how your calls are filtered, displayed, and archived in the On Call Central mobile app. Below is a breakdown of what's changed and how it benefits your workflow.

🔍 New Call Tabs and Filters

You’ll now see a clearer distinction between your personal calls, team calls, and archived calls. Here’s how the new tabs work:

• My Calls
  This tab shows only the calls that were directed specifically to you—such as voicemails, direct-connect attempts, or forwarded calls you're responsible for. Think of it as your personal call inbox.

• All Calls
  Displays all unarchived calls that your user role is permitted to view. For admin users, this includes all team-wide calls as long as they haven't been archived.

• Archived
  This tab shows calls that have been removed from the main view—either automatically after a certain age or manually by a user. Each archived call now includes a note showing when and how it was archived (manually or automatically).

🗂 Archiving Updates

• Automatic Archiving for All Call Types
  All call types (not just voicemails) are now automatically archived once they reach a certain age.

• Tracking Archive Status
  Each call entry in the Archived tab will now indicate:

  • The date it was archived

  • Whether it was archived automatically or manually

This makes it easier to track how your calls are being managed over time.

🎯 Why This Matters

These changes help:

• Simplify call management across your team

• Make the interface more intuitive

• Allow you to focus on what matters most—calls that need your attention

🔔 App Update Reminder

You may see a prompt to update the app in your App Store. We recommend updating to the latest version to take advantage of these new features.

If you have any questions about using the new call filters or archiving system, please reach out to our support team at support@oncallcentral.com. We're happy to help!