📣 Community Update: Improved Call Filters & Archiving Now Live!

We’re pleased to announce recent enhancements to the On Call Central mobile app, designed to improve call organization, visibility, and user experience. These updates introduce clearer call filtering and more transparent archiving.

🔍 New Call Tabs for Streamlined Navigation

To help users quickly locate the calls most relevant to them, the app now features three distinct tabs:

• My Calls
  Displays only the calls directed specifically to you—such as voicemails, direct-connect attempts, or forwarded calls you are responsible for managing.
• All Calls
  Shows all unarchived calls your user role permits you to view. For administrative users, this includes all team-wide calls not yet archived.
• Archived
  Includes all calls that have been removed from the main view—either automatically after a designated retention period or manually by a user. Each archived call now includes a timestamp and method of archiving (automatic or manual).

🗂 Improved Archiving Functionality

• Automatic Archiving Expanded
  All call types—not just voicemails—are now automatically archived after they reach a certain age.
• Enhanced Archive Transparency
  Archived calls now display when they were archived and whether the process was automated or user-initiated.

These updates provide improved visibility into call history and better support audit and review workflows.

✅ Benefits of This Update

• Easier navigation and filtering of call data
• Clearer separation between personal, team-wide, and archived calls
• More transparency around call archiving activity

📲 Please Update Your App

To take full advantage of these improvements, ensure that you are using the latest version of the On Call Central mobile app. If prompted, please update via the App Store.

If you have any questions regarding these updates or require assistance, please contact our support team by emailing us at Support@OnCallCentral.com. We’re here to help.