Sidney VanNess, Ph.D.
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Votes on activity by Sidney VanNess, Ph.D.-
We want to send you a 1099, so we need a W-9 and your tax ID
We're a C-Corporation. According to IRS rules, you do not need to send us a 1099 (read the "Exceptions" section on page 2 of the IRS instructions for form 1099-NEC here). Additionally, payments mad...
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Will you send our organization an invoice?
Probably not. On Call Central is a software service that is paid automatically by credit card or ACH. Your pricing plan requires automated billing. There are only two exceptions where we may offer ...
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Can I port a number to or from On Call Central?
On Call Central does not support number porting in either direction. Numbers issued to users are property of On Call Central. With few exceptions, it is a best practice not to issue your On Call Ce...
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Voice Studio Community Guidelines and Policies
On Call Central is happy to provide customers with access to English language voice recording services. In order to make this available at no additional charge, we have adopted the following guidel...
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Where can I update my billing address?
To update your billing address, login to your account. Click "Settings" in the upper right, then navigate to the section that says, "Billing." You can update your billing address, as well as your p...
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We are a large company with a formal purchasing and auditing process. Can you work with us?
Absolutely. We welcome a formal purchasing and contracting process for all On Call Central Enterprise deals. Minimums for On Call Central Enterprise are $10,000/mo. If you are looking for a faster,...
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When I call to test my On Call Central account, I hear the provider facing interface. Why?
You are calling in from a registered device. We see the caller ID of that device, know it is associated with a provider profile, and take them into the provider-facing component of the phone applic...
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We have an single "on call phone" that we pass around. Can On Call Central still work with that?
Yes, On Call Central can work with that. However, we discourage this sort of setup due to the following reasons: Many of the reasons for using an "on call phone" just don't apply when you use On C...
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A patient says they left a message, but I didn't get notified. What happened?
Short Answer: They didn't complete all the steps necessary required to actually leave a message. Long Answer: We get many millions of calls on an annual basis. A large number of these calls are fr...
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Does On Call Central Charge a Setup Fee?
Yes. All new On Call Central accounts incur a one-time non-refundable setup fee. This charge covers the direct costs of database configuration, audio prompt recording, and other direct costs relate...