Sidney VanNess, Ph.D.
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Recent activity by Sidney VanNess, Ph.D.-
Covering Providers: How you share call with other practices in On Call Central
Overview When you are in a call pool with other medical practices in your area, you likely will make use of On Call Central's covering provider feature. A covering provider is a special user type i...
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Can I port a number to or from On Call Central?
On Call Central does not support number porting in either direction. Numbers issued to users are property of On Call Central. With few exceptions, it is a best practice not to issue your On Call Ce...
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Voice Studio Community Guidelines and Policies
On Call Central is happy to provide customers with access to English language voice recording services. In order to make this available at no additional charge, we have adopted the following guidel...
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We want to send you a 1099, so we need a W-9 and your tax ID
We're a C-Corporation. According to IRS rules, you do not need to send us a 1099 (read the "Exceptions" section on page 2 of the IRS instructions for form 1099-MISC here). If however, you would lik...
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Does On Call Central Offer Transcription?
On Call Central uses a 3rd party automated transcription engine to produce an approximate transcript of patient messages; this service is provided at no additional cost to customers. This particula...
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Where can I update my billing address?
To update your billing address, login to your account. Click "Settings" in the upper right, then navigate to the section that says, "Billing." You can update your billing address, as well as your p...
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My old access point URL doesn't work. What happened?
In 2016 we changed the access URL structure for On Call Central accounts. However, between that time and September 2019, we had implemented a redirect to the new account access points. If you're g...
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Does On Call Central Charge a Setup Fee?
Yes. All new On Call Central accounts incur a one-time non-refundable setup fee. This charge covers the direct costs of database configuration, audio prompt recording, and other direct costs relate...
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Will On Call Central Sign A Business Associate Agreement?
Yes. On Call Central offers a standardized BAA based on the US Department of Health & Human Services template agreement. If you would like the BAA, please open a support ticket and we will send the...
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A patient says they left a message, but I didn't get notified. What happened?
Short Answer: They didn't complete all the steps necessary required to actually leave a message. Long Answer: We get many millions of calls on an annual basis. A large number of these calls are fr...