Sidney VanNess, Ph.D.

We try to be easy to work with, and part of that philosophy means that it is always easy to stop using On Call Central if your business situation changes. That being said, if there is a specific pr...

Probably not. On Call Central is a software service that is paid automatically by credit card or ACH. Your pricing plan requires automated billing. There are only two exceptions where we may offer ...

We're a C-Corporation. According to IRS rules, you do not need to send us a 1099 (read the "Exceptions" section on page 2 of the IRS instructions for form 1099-NEC here). Additionally, payments mad...

Because we can't see the caller ID of a device registered to your profile. >99% of the time this is due to one of two reasons: You are blocking caller ID on your phone. You are not calling from a ...

Click the Schedule tab from within On Call Central. The current month will display on a calendar containing the entire practice’s schedule. To change the month, click the forward or back arrows at ...

No. Forwarding phones is not something over which On Call Central, or indeed any answering service, has control. If you think about it, it would be a major security issue if any 3rd party had the a...

NOTE: Only users with administrator privileges can define timeframe templates. It is the responsibility of the practice administrator(s) to create the timeframe templates. Once done, any On Call Ce...

To add a module to your Voice Menu, simply drag a module from the left onto the desired number on the dial pad. Only the numbers (0-9) may have modules applied to them.

When the primary provider assigned to a shift does not adequately respond to a call, the backup provider will be contacted.Assigning a backup provider is very similar to assigning the primary provi...

Currently, we do not accept ports of phone numbers into On Call Central. However, this generally isn't necessary or desirable in the first place. Generally, users want to port numbers to us because...