Sidney VanNess, Ph.D.
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Recent activity by Sidney VanNess, Ph.D.-
We want to send you a 1099, so we need a W-9 and your tax ID
We're a C-Corporation. According to IRS rules, you do not need to send us a 1099 (read the "Exceptions" section on page 2 of the IRS instructions for form 1099-MISC here). If however, you would lik...
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Does On Call Central Offer Transcription?
On Call Central uses a 3rd party automated transcription engine to produce an approximate transcript of patient messages; this service is provided at no additional cost to customers. This particula...
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Where can I update my billing address?
To update your billing address, login to your account. Click "Settings" in the upper right, then navigate to the section that says, "Billing." You can update your billing address, as well as your p...
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My old access point URL doesn't work. What happened?
In 2016 we changed the access URL structure for On Call Central accounts. However, between that time and September 2019, we had implemented a redirect to the new account access points. If you're g...
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Does On Call Central Charge a Setup Fee?
Yes. All new On Call Central accounts incur a one-time non-refundable setup fee. This charge covers the direct costs of database configuration, audio prompt recording, and other direct costs relate...
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Will On Call Central Sign A Business Associate Agreement?
Yes. On Call Central offers a standardized BAA based on the US Department of Health & Human Services template agreement. If you would like the BAA, please open a support ticket and we will send the...
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A patient says they left a message, but I didn't get notified. What happened?
Short Answer: They didn't complete all the steps necessary required to actually leave a message. Long Answer: We get many millions of calls on an annual basis. A large number of these calls are fr...
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We are a large company with a formal purchasing and auditing process. Can you work with us?
Absolutely. We welcome a formal purchasing and contracting process for all On Call Central Enterprise deals. Minimums for On Call Central Enterprise are $10,000/mo. If you are looking for a faster,...
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When I call to test my On Call Central account, I hear the provider facing interface. Why?
You are calling in from a registered device. We see the caller ID of that device, know it is associated with a provider profile, and take them into the provider-facing component of the phone applic...
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We have an single "on call phone" that we pass around. Can On Call Central still work with that?
Yes, On Call Central can work with that. However, we discourage this sort of setup due to the following reasons: Many of the reasons for using an "on call phone" just don't apply when you use On C...