Sidney VanNess, Ph.D.
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Activity overview
Latest activity by Sidney VanNess, Ph.D.-
Sidney VanNess, Ph.D. created an article,
Voice Studio Community Guidelines and Policies
On Call Central is happy to provide customers with access to English language voice recording services. In order to make this available at no additional charge, we have adopted the following guidel...
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Sidney VanNess, Ph.D. created a post,
T-Mobile Outage June 15, 2020
There are reports of a widespread outage affecting T-Mobile customers throughout the United States. Affected services include phone calls, SMS messaging, and mobile internet. Customers are advised ...
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Sidney VanNess, Ph.D. created an article,
We want to send you a 1099, so we need a W-9 and your tax ID
We're a C-Corporation. According to IRS rules, you do not need to send us a 1099 (read the "Exceptions" section on page 2 of the IRS instructions for form 1099-MISC here). If however, you would lik...
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Sidney VanNess, Ph.D. created an article,
Where can I update my billing address?
To update your billing address, login to your account. Click "Settings" in the upper right, then navigate to the section that says, "Billing." You can update your billing address, as well as your p...
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Sidney VanNess, Ph.D. created an article,
My old access point URL doesn't work. What happened?
In 2016 we changed the access URL structure for On Call Central accounts. However, between that time and September 2019, we had implemented a redirect to the new account access points. If you're g...
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Sidney VanNess, Ph.D. created a post,
September 2019: Removing redirects for old account access URLs
In 2016 we changed the access URL structure for On Call Central accounts. However, between that time and today, we had implemented a redirect to the new account access points. Effective today, we d...
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Sidney VanNess, Ph.D. created an article,
We are a large company with a formal purchasing and auditing process. Can you work with us?
Absolutely. We welcome a formal purchasing and contracting process for all On Call Central Enterprise deals. Minimums for On Call Central Enterprise are $10,000/mo. If you are looking for a faster,...
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Sidney VanNess, Ph.D. created an article,
When I call to test my On Call Central account, I hear the provider facing interface. Why?
You are calling in from a registered device. We see the caller ID of that device, know it is associated with a provider profile, and take them into the provider-facing component of the phone applic...
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Sidney VanNess, Ph.D. created an article,
We have an single "on call phone" that we pass around. Can On Call Central still work with that?
Yes, On Call Central can work with that. However, we discourage this sort of setup due to the following reasons: Many of the reasons for using an "on call phone" just don't apply when you use On C...
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Sidney VanNess, Ph.D. created an article,
A patient says they left a message, but I didn't get notified. What happened?
Short Answer: They didn't complete all the steps necessary required to actually leave a message. Long Answer: We get many millions of calls on an annual basis. A large number of these calls are fr...