Sidney VanNess, Ph.D.

The following will work on most, but not all, phone systems. There are hundreds of phone system vendors, and thousands of different models. Each has it's own settings and configuration options. If ...

On Call Central does not support number porting in either direction. Numbers issued to users are property of On Call Central. With few exceptions, it is a best practice not to issue your On Call Ce...

On Call Central is happy to provide customers with access to English language voice recording services. In order to make this available at no additional charge, we have adopted the following guidel...

To update your billing address, login to your account. Click "Settings" in the upper right, then navigate to the section that says, "Billing." You can update your billing address, as well as your p...

In 2016 we changed the access URL structure for On Call Central accounts. However, between that time and September 2019, we had implemented a redirect to the new account access points.  If you're g...

On Call Central uses a 3rd party automated transcription engine to produce an approximate transcript of patient messages; this service is provided at no additional cost to customers. This particula...

Overview When you are in a call pool with other medical practices in your area, you likely will make use of On Call Central's covering provider feature. A covering provider is a special user type i...

If you are having trouble logging into the On Call Central mobile application, there are two likely causes: You need to update the mobile application. On Call Central is able to push updates both ...

Yes, On Call Central can be configured to work with Google Voice, but we strongly recommend against it. If your practice currently uses Google Voice, you very likely should find a different phone s...

The archive is the permanent long-term home for On Call Central call records. Archived calls are available in the in the "Archive" subtab of the web interface Dashboard, but no longer are accessibl...