Sidney VanNess, Ph.D.

When your On Call Central account is configured, we often times create a generic holiday voice menu that can be scheduled to play for any holiday. We do not create menus specific for each holiday,...

Sometimes providers inadvertently opt out of On Call Central SMS. On Call Central uses industry standard keywords for opt-outs. If a provider responds to an On Call Central SMS message with any of ...

You need a provider seat for every user in your account who gets placed on the call schedule. These users have "provider" permissions in On Call Central, giving them full access to the On Call Cent...

If you have an audio recording that is shorter in duration than the call that took place, it likely is attributable to the manner in which On Call Central manages audio files. After a call complete...

This article is current as of iOS 11.4. This procedure may change in subsequent versions of iOS If the On Call Central mobile application crashes, it can be helpful for us to have a crash report so...

Absolutely. We welcome a formal purchasing and contracting process for all On Call Central Enterprise deals. Minimums for On Call Central Enterprise are $10,000/mo. If you are looking for a faster,...

You are calling in from a registered device. We see the caller ID of that device, know it is associated with a provider profile, and take them into the provider-facing component of the phone applic...

Yes, On Call Central can work with that. However, we discourage this sort of setup due to the following reasons: Many of the reasons for using an "on call phone" just don't apply when you use On C...

Short Answer: They didn't complete all the steps necessary required to actually leave a message.  Long Answer: We get many millions of calls on an annual basis. A large number of these calls are fr...

Your preferred payment method for On Call Central can be updated in the following ways: By logging into your On Call Central account, clicking on "Settings" and then clicking "Billing." You will s...