Sidney VanNess

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Activity overview

Latest activity by Sidney VanNess
  • Sidney VanNess created an article,

    Does On Call Central Offer Transcription?

    On Call Central uses a 3rd party automated transcription engine to produce an approximate transcript of patient messages; this service is provided at no additional cost to customers, and officially...

  • Sidney VanNess created a post,

    AT&T Wireless Experiencing Degraded Performance

    Customers using AT&T wireless who have toll free On Call Central numbers currently are experiencing degraded SMS performance. This is an AT&T network issue. Users can track the status of th...

  • Sidney VanNess created an article,

    Who Counts As A Provider?

    You need a provider seat for every user in your account who gets placed on the call schedule. These users have "provider" permissions in On Call Central, giving them full access to the On...

  • Sidney VanNess created an article,

    Silence and Audio Recordings

    If you have an audio recording that is shorter in duration than the call that took place, it likely is attributable to the manner in which On Call Central manages audio files. After a call complete...

  • Sidney VanNess created a post,

    Scheduled Maintenance 7/2/2018

    We will be performing scheduled maintenance today between 10:30AM-1:00PM eastern time in order to deploy some new features. There is expected to be a brief window of approximately 5 minutes within ...

  • Sidney VanNess created a post,

    Comcast Outage June 29, 2018

    Comcast customers currently are experiencing an outage affecting large portions of the United States. In addition to affecting internet and TV service, Comcast customer also will be unable to use*7...

  • Sidney VanNess created an article,

    How to submit a crash report for the On Call Central Mobile App (iOS)

    This article is current as of iOS 11.4. This procedure may change in subsequent versions of iOS If the On Call Central mobile application crashes, it can be helpful for us to have a crash report so...

  • Sidney VanNess created a post,

    Comcast Outage June 6, 2018

    Per their Enterprise Support, Comcast customers currently are experiencing an outage affecting large portions of the United States. Not only does the issue prevent Comcast customers from placing an...

  • Sidney VanNess created an article,

    Can I port a phone number to On Call Central?

    Currently, we do not accept ports of phone numbers into On Call Central. However, this generally isn't necessary or desirable in the first place. Generally, users want to port numbers to us because...

  • Sidney VanNess created an article,

    Covering Providers: How you share call with other practices in On Call Central

    Overview When you are in a call pool with other medical practices in your area, you likely will make use of On Call Central's covering provider feature. A covering provider is a special user type i...