Lexis Dole

An exception should be scheduled whenever your practice wishes to change the provider on call for any portion of the call schedule outside of your normal shifts or hours. This can be a different st...

We do not recommend you attempt to add the new provider yourself. If you would like to add a provider, please open a support ticket that details that request. In the support ticket include the prov...

Here at On Call Central, we bill on a four-week cycle. By nature, this means that there will be one month of the year in which your practice is billed twice. For example,  you may be billed on Mar...

There are three main reasons as to why you may continue to receive messages even when your phones appear to be unforwarded to us. Your phones might still be forwarded to us even if they normally ...

Each account has a unique URL page that serves as a login portal for them. They all start with app.oncallcentral.com/. It’s created when the account itself is created. If you do not know what your ...

It can be convenient to have an easily accessible paper copy of the call schedule available in-office. In order to print the call schedule please follow these steps: Log into your account on our w...

We understand that making sure your call service is working properly is a very important part of account setup and creation. In order to ensure that your service will function seamlessly we recomme...

While the vast majority of the providers we serve choose to use their cell phones to receive notifications, some providers do prefer receiving notifications via pager. If you would like to receive ...

In order to remove a provider please follow the steps below. Start by logging in to your On Call Central account using your account-specific URL. Go to Settings. Go to Manage Users. Click the drop...

If you would like to update a contact method for a provider, please follow the steps below. Start by logging in to your On Call Central account using your account-specific URL. Go to Settings. Go ...