Lexis Dole
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Recent activity by Lexis Dole-
What do I do if I forget my username?
If you have forgotten your username and are not your On Call Central account’s admin, please follow the steps below to reset your username. Speak with your account admin and ask them to reset your...
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Can On Call Central help me to forward or unforward my phones?
On Call Central’s first interaction with a message or call occurs when the call is forwarded by the phone company and is received by our software. In other words, we receive calls by the phone comp...
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What do I do if I forgot my password, or if it isn’t working?
In either of these cases our system allows you to reset your password by following the steps below: Go to your online account using your account-specific URL. Once you have reached your On Call C...
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How do I create a temporary voice menu?
Overview You can alter what patients hear when they call by changing your voice menu. Similar to the department call schedule, there is a voice menu schedule within your account in which you can s...
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Can I let patients know which provider(s) is on call when they call in to our practice?
Most of our customers choose to not inform patients of which provider is on call at a given time. In the event that you do wish to inform callers of which provider is currently on call please follo...
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How do I allow providers access to edit our Call Schedule?
When an account is opened with On Call Central, providers are given access to their personal mailbox and features that are generally necessary to use the service effectively. On occasion a provider...
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How do I set and edit the Call Schedule?
Login to your account online Click Schedule, then click departments For the department in which you want to set the call schedule, drag the name of the provider on the left onto the shift for whic...
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How do I schedule an internal covering provider?
In the event that a provider requires another provider who is a current provider on your account to cover his or her call schedule for a period of time, follow the steps below to alter the existing...
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How do I make sure that my patients can’t see my personal phone number when I return their calls?
Allowing patients to possess a provider’s personal phone number creates an obvious set of potential issues. In order to avoid this breach of provider privacy On Call Central uses call masking to hi...
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How do I schedule an external/call pool provider using the voice menu method?
https://oncallcentral.zendesk.com/knowledge/articles/360004132392/en-us?brand_id=360000394852 The following directions will detail how properly schedule an external provider using our previous meth...