Returning a patient’s call is an key feature of our product. Our system allows outgoing calls to be masked to ensure the privacy of the provider. There are two ways in which a provider may call a patient back using our product that maintain privacy, and do not require the provider to manually block their caller ID/personal number.
- The first way to return a patient call is to access the On Call Central mobile app and to return the call using the app. Any number that is dialed using the mobile app will be blocked from seeing the provider’s personal number.
- The second way to call back utilizes your On Call Central account. Begin by calling in to your On Call Central account number and listening to the message that you wish to return. At the conclusion of the message press 1 on your phone’s keypad to return the call. You will immediately be connected to the individual you are wishing to reach via the number they confirmed as their preferred callback method.
Occasionally there are external issues such as glitches on the phone company’s part that prevent physicians from returning patient calls.