We understand that making sure your call service is working properly is a very important part of account setup and creation. In order to ensure that your service will function seamlessly we recommend that you perform a test call. To do this please follow the steps below:
- Prior to placing a test call please make sure that you are calling from a device that is not registered or associated with your On Call Central account. If you place a call from a device that is registered with us then the system will automatically recognize your phone number and will direct you to the provider side of the software. If you are directed to the provider side then you will be unable to correctly place the test call.
- Once you’ve selected an unregistered device to place the test call from, call your office’s assigned phone number. You should be directed to the greeting and voice menu that your patients will hear as they call in.
- In the event that you are not directed to the voice menu, check to make sure that the menu you wish to listen to is scheduled to play for the time and day you are placing the call.
- Make sure to check that the provider you wish to receive the call notifications is in fact the provider that is scheduled to be on call for that day and time.